Sleepy

I dont mind the refunds as long as the surfer is then blocked from my site. What gets me pissed is when you look up the refunded surfers and see that they have had numerous refunds.

About 8 months ago my password file got corrupted. One of my long time customers called ccbill to tell them there was a problem. They asked him if he wanted a refund. He said "No, I just wanted to alert the site owner that there is a problem". CCbill said ok but if he felt a refund was necessary he could always mail [email protected]. So, the customer says ok and hangs up the phone. A few hours go by and the customer calls again and gets the same run around and more offers for a refund. Once again he says he just wants to make sure the site owner is alerted. By the time the ordeal is over the guy is offered a refund 6 times and I never get a call or e-mail about the password problems from ccbill. This guy in ccbill support knew three words.. " yes , sir , and refund".

Keep in mind.. ccbill is better than Ibill. If that same customer would have mailed Ibill he would have been refunded with no discussion or anything. The customer would have gotten an e-mail saying "your charges were refunded, - support@ibill"

The people who ask for refunds and the people who come back for trials every month are the first ones to chargeback if they actually see a full months charge on their statement. People asking for refunds need to be scrubbed and trials need to be limited to one per site. I have seen it so many times... the guy buys 15 trial memberships then the first time he forgets to cancel he charges me back. Its not that he doesnt like the site. If he didnt like the site he wouldnt keep coming back. He is simply a cheap bastard and I have no tools to limit him.