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i know it does not make any excuse, but seems you really had a bad luck in this, because the time you are trying to get ahead chameleon is probably the worst unfortunatelly. something like friday 9 pm or so over the place where those guys are located.
CS support is running on EU time, and the best thing to do is just to shoot an e-mail or icq message requiring help and wait until they get back to you. It might suck sometimes, but usually works pretty good.
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