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Originally Posted by damian2001
To speed it up a bit, try getting a name from someone and then just deal with them - you should be able to file it by email as an attatchment, just make sure it lands in your contacts email box.
Works for a lot of things actually 
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yeah, learned that while dealing with my ISP, I order Internet account (gives you extra Gigs) and 3 days later the account still hasn't been activated, if you don't get their their names, they simply forget about you as soon as you hang up