Antonio

long story short(ish), asked a friend to register some eu domains for me since he's in the UK

he tried to register 20 domains, but only 1 was successfully registered (eu rush), and it has been almost two months since then, he can not get the remaining of his money back - he contacted the registrar 5 times (phonecalls + emails) - their response - our terms and conditions state that all the fees are non-refundable, you get credit and you must use this credit to register other domains

well, there's no way that this is legal, there's no way you can legally FORCE somebody to buy a product that he doesn't want

I told him to do a chargeback on his Visa card, but when he contacted the bank they told him to write them a letter and they'll look into it

I read the Visa chargeback policy, and it is a basically a no-fuss chargeback policy - if you don't get the goods and you tried contacting the merchant you should be able to chargeback no matter what


000000000000

what are your experiences with chargebacks, how can he do it without waiting for his bank to 'look into it', since the 2 months period will be over in about 5 days or so, and I wouldn't be surprised if the bank takes 2 weeks to solve the case


thanks