Hi from Payza

[LeRoy]

Originally Posted by LeRoy

or http://payzup.com

Fiddy

[Payza]

Thanks for the warm welcome (and light grilling), see y'all next week.

[adultchatpay]

This is a GFY way to say Welcome here!!!

[AdultKing]

Originally Posted by Payza

We're not really all that active there, but it looked like a good place to promote our updates, like the other boards we post to.

We definitely stay away from the shadier boards. Maybe posting to Wjunction was a mistake, we'll have to take a closer look.

Payza, can you please comment on your recent blog post where your company stated that file sharing sites would now be permitted ?

https://blog.payza.com/e-commerce/se...ge-industries/

File Hosting: These sites are a great place to store your pictures, videos and music, and they make it easy to share with your friends and family. Many of these sites give you some services for free, but you can also pay for a membership for more features. File hosting site owners can now use Payza to process member payments and payouts, and our handy recurring billing option makes it easy to accept subscription payments.

Up until now you have terminated every file sharing site we have referred to you via other channels, I hope this continues.

[AdultKing]

Originally Posted by WDF

Surprised Adult King has not dropped in to say hello yet.

I was on a flight when this was posted, I'm slowly catching up since returning from abroad.

[WDF]

I knew it would catch your eye at some point AK.

[tornell]

we had the alert pay an authorized account to function normally, as you bought alertpay and blocked our account. We contacted your support and long days we demanded an explanation why we blocked account, payza support told us that it must be active again. why ?? we do not have any contract with you, Payza holds our money

Originally Posted by Payza

Definitely not...confusing as it may be.



That was over 2 years ago, what have you been waiting for? Wasn't working here when the switch happened, but from what I'm told verified accounts stayed verified, don't know why there would have been an exception just for you. Give our Customer Support Team a shout, they'll help fix you up.

[Payza]

Originally Posted by AdultKing

Payza, can you please comment on your recent blog post where your company stated that file sharing sites would now be permitted ?

Up until now you have terminated every file sharing site we have referred to you via other channels, I hope this continues.

We have a new partner that allows us to process higher risk business including Adult, E-cigarette and File Hosting, as the blog post mentions. That said, each site that wants to use Payza to process payments must undergo a website review. If the site breaks our user agreement by hosting copyrighted/pirated material, they won't pass the review and won't be able to use Payza. So far, no File Host sites have passed a review.

We will continue to work with copyright holders to remove our payment method from any sites that are pirating material.

[AdultKing]

Originally Posted by Payza

We have a new partner that allows us to process higher risk business including Adult, E-cigarette and File Hosting, as the blog post mentions. That said, each site that wants to use Payza to process payments must undergo a website review. If the site breaks our user agreement by hosting copyrighted/pirated material, they won't pass the review and won't be able to use Payza. So far, no File Host sites have passed a review.

We will continue to work with copyright holders to remove our payment method from any sites that are pirating material.

So that means that my reporting will be treated in the same way it always has been ?

Is it possible for you to contact me outside of this thread ? You can leave contact details at http://copycontrol.org/contact-us

[Payza]

Originally Posted by AdultKing

So that means that my reporting will be treated in the same way it always has been ?

Yes, exactly.

I'll let Chris know to get a hold of you, he'll be in touch shortly.

[AdultKing]

Originally Posted by Payza

Yes, exactly.

I'll let Chris know to get a hold of you, he'll be in touch shortly.

Thank you - he knows my email address I believe, otherwise use the contact form and I'll reply to him.

[Payza]

Originally Posted by tornell

we had the alert pay an authorized account to function normally, as you bought alertpay and blocked our account. We contacted your support and long days we demanded an explanation why we blocked account, payza support told us that it must be active again. why ?? we do not have any contract with you, Payza holds our money

Well, I would certainly suggest trying to log in with your old credentials. When Payza acquired AlertPay's assets, all accounts were changed over but usernames, passwords etc were not affected.

Try logging in and see if you can access your account, if you have any issues contact our Support Team directly by phone or live chat and they'll be happy to help you out.

[wslover317]

Submitted my site for review a few days ago. Havent heard anything. What is the normal process time?

Originally Posted by Payza

Just a little intro post. I'm Rob from Payza, I'll be around from time to time to plug our products and help answer questions. Some of you may have met my associate Chris at conferences etc. He'll be around also if you need anything.

For those of you that aren't familiar with Payza, we're an online payment processor and e-wallet service with members in over 190 countries. We just started accepting adult industry merchants, so you can now use Payza to process e-wallet and Visa payments on your sites.

We also just set up a Bitcoin buying option for our members and we're working on Bitcoin payment processing for our merchants, so look for that soon.

[CaptainHowdy]

Nothing but Paxum for me. Thanks.

[Payza]

Originally Posted by wslover317

Submitted my site for review a few days ago. Havent heard anything. What is the normal process time?

Usually just a couple of days. You can reach out to our sales team, they can make sure the review is on track and may be able to speed things up for you: [email protected]

[wslover317]

Emailed, thanks for the fast reply

Originally Posted by Payza

Usually just a couple of days. You can reach out to our sales team, they can make sure the review is on track and may be able to speed things up for you: [email protected]

[wslover317]

Aaaand still no reply

Originally Posted by Payza

Usually just a couple of days. You can reach out to our sales team, they can make sure the review is on track and may be able to speed things up for you: [email protected]

[freeforlife07]

so there is no master card processing and whats the rates

[beenthereb4]

Originally Posted by wslover317

Aaaand still no reply

This is same trouble I had before they changed their name . Then I finally got notice that they were not accepting anymore adult sites at that time . I was thinking about trying them on one of my sites as a test again but I think your experience so far has taught me not to bother .

[Payza]

Originally Posted by wslover317

Aaaand still no reply

Sorry for that, are you still waiting? Send me a pm with your email address/ticket number etc. and I'll take a look into that for you.

[Payza]

Originally Posted by freeforlife07

so there is no master card processing and whats the rates

For specialized industries, direct credit card processing (Visa only at the moment) starts at 6.9% + 0.59$ but that does vary based on volume. I'd suggest contacting our sales team directly for full details: [email protected]

[ls101]

You guys stole my $100 during the transition to Payza from Alertpay. After payza has been implemented my funds gone with the wind and nothing to search anymore.

[Payza]

Originally Posted by ls101

You guys stole my $100 during the transition to Payza from Alertpay. After payza has been implemented my funds gone with the wind and nothing to search anymore.

When AlertPay transitioned to Payza all accounts were transferred over completely. That was quite some time ago but if you contact our Customer Support Team they may still be able to help you recover your funds. You can speak to a support advisor directly by phone or Live Chat, contact details are here: https://www.payza.com/support

[ls101]

Originally Posted by Payza

When AlertPay transitioned to Payza all accounts were transferred over completely. That was quite some time ago but if you contact our Customer Support Team they may still be able to help you recover your funds. You can speak to a support advisor directly by phone or Live Chat, contact details are here: https://www.payza.com/support

They don't know what to do and all records are gone. I give them the transaction ID yet it was not found I know it was long time ago. Just saying as a customer's experience. I talk to your support and they answer me "Transaction not found." Don't to contact them again just for $100 its a total waste but I am just trying to say and share what I have experienced in your company.

[wslover317]

Not a solution for me it turns out

[Payza]

Originally Posted by ls101

They don't know what to do and all records are gone. I give them the transaction ID yet it was not found I know it was long time ago. Just saying as a customer's experience. I talk to your support and they answer me "Transaction not found." Don't to contact them again just for $100 its a total waste but I am just trying to say and share what I have experienced in your company.

I'm sorry you had what sounds like a frustrating experience. If you contact our team with your Account ID (the email address you used to sign up) they should be able to locate your old account. I understand for such a small amount it may not be worth the trouble but there may still be something our team can do to help.

[HostWanted]

Ok, so DOES or DOES NOT, USA Bank accounts work with Payza?


Received this message while adding my USA bank account:

"Please note that bank wire withdrawals are currently unavailable and bank transfer withdrawals can only be performed to bank accounts located in specific countries. You can still add your bank account to your Payza profile. "

Please elaborate on your current support level of the USA.

Thanks.

[Captain Kawaii]

Is Payza processing for Yonzy or has that been cut?
We are looking for additional processors that can work with US banks and not with pirates.
Please tell me the link below is a typo.

https://gfy.com/showpost.php?p=20217424&postcount=7452

[Payza]

Originally Posted by HostWanted

Ok, so DOES or DOES NOT, USA Bank accounts work with Payza?


Received this message while adding my USA bank account:

"Please note that bank wire withdrawals are currently unavailable and bank transfer withdrawals can only be performed to bank accounts located in specific countries. You can still add your bank account to your Payza profile. "

Please elaborate on your current support level of the USA.

Thanks.

Payza still works in the US to send and receive money and accept payments. Right now we're fixing the Bank Transfer Deposit and Withdrawal option so it is temporarily unavailable for US bank accounts.

In the meantime, you can still add and withdraw by Visa card (Credit and debit), and we also have Withdraw by Bitcoin and by eGift Card options in the US.

[Payza]

Originally Posted by Captain Kawaii

Is Payza processing for Yonzy or has that been cut?
We are looking for additional processors that can work with US banks and not with pirates.
Please tell me the link below is a typo.

https://gfy.com/showpost.php?p=20217424&postcount=7452

In the post you linked I just see "This is Yonzy.com" and some broken thumbnails. For privacy and security reasons I can't discuss specific Payza accounts, but on their own website I do not see references to Payza as a processor for that site.

I have spoken with the team that would deal with unauthorized use here. We will run a review on that site to see if it is using Payza as a processor and if it is going against our Terms of Use. If that is the case, action will surely be taken.

[jdubs1982]

Wow I check out gfy and every topic seems to be about processors I've used in the past that have died or are basically dead. There was once a time when I had Payza running invoices on non-adult sites and Zombaio on adult sites..

Honestly I never had any real problem with Payza paying me out, but I think I switched away from them right before the whole frozen US accounts mess and just got a merchant account and got out of the 3rd party game (too bad I didn't do the same with Zombaio until a few months ago) but anyway my problem with Payza has always been forcing people to sign up with Payza, and load their account in order to check out.. I would expect that to KILL conversion numbers for any adult sites.

Is that still the case? If someone wants to sign up check out and pay do they still have to sign up for payza and what about re-occurring billing. From what I re-bills were shit with payza because people would have to monthly manually load their payza account. Just too many steps when I want people who want to give me money to be able to do so as easily as possible.

[jdubs1982]

Originally Posted by Payza

Payza still works in the US to send and receive money and accept payments. Right now we're fixing the Bank Transfer Deposit and Withdrawal option so it is temporarily unavailable for US bank accounts.

In the meantime, you can still add and withdraw by Visa card (Credit and debit), and we also have Withdraw by Bitcoin and by eGift Card options in the US.

And wait --what are the withdraw options for US accounts? On this page https://www.payza.com/features/local-payment-options

It says bank transfers, credit card, bitcoin. I logged in to check out my account I don't see any notice about not being able to withdraw to my bank account. (I already have a bank account added to my account) If i collect money, then go to withdraw am I going to be told I can't? And what's the payout time period these days? At one time if I recall correctly it was something like a 10 day hold, then, I have a business account with payza, it seems like there was a period where it was same day or next day withdraws or something like that. I think one of the reasons I've never stuck with payza are the terms seem to change on an almost weekly basis.

[Payza]

Originally Posted by jdubs1982

Wow I check out gfy and every topic seems to be about processors I've used in the past that have died or are basically dead. There was once a time when I had Payza running invoices on non-adult sites and Zombaio on adult sites..

Honestly I never had any real problem with Payza paying me out, but I think I switched away from them right before the whole frozen US accounts mess and just got a merchant account and got out of the 3rd party game (too bad I didn't do the same with Zombaio until a few months ago) but anyway my problem with Payza has always been forcing people to sign up with Payza, and load their account in order to check out.. I would expect that to KILL conversion numbers for any adult sites.

Is that still the case? If someone wants to sign up check out and pay do they still have to sign up for payza and what about re-occurring billing. From what I re-bills were shit with payza because people would have to monthly manually load their payza account. Just too many steps when I want people who want to give me money to be able to do so as easily as possible.

Originally Posted by jdubs1982

And wait --what are the withdraw options for US accounts? On this page https://www.payza.com/features/local-payment-options

It says bank transfers, credit card, bitcoin. I logged in to check out my account I don't see any notice about not being able to withdraw to my bank account. (I already have a bank account added to my account) If i collect money, then go to withdraw am I going to be told I can't? And what's the payout time period these days? At one time if I recall correctly it was something like a 10 day hold, then, I have a business account with payza, it seems like there was a period where it was same day or next day withdraws or something like that. I think one of the reasons I've never stuck with payza are the terms seem to change on an almost weekly basis.

The Local Payments Options page still lists the Bank Transfer option because that has not been removed from the US although it is temporarily unavailable. If the service interruption continues the option will be taken down but at the moment our team expects that to be fixed quickly. If you tried to withdraw by Bank Transfer right this second you would get an error message.

Hold times for high risk businesses can be longer than for other businesses and individuals, usually it is best to connect with our Sales Team directly to develop a relationship with one of our Sales Reps or Account Managers, they'll be able to quickly respond to your questions or issues whenever something comes up. You can reach them via email at [email protected]

About receiving payments from non-members, we've now introduced an on-site sign-up form that will let your customers sign up for an account and pay you by credit card without leaving your site (more on that here: https://blog.payza.com/payza-updates...erchants-paid/). We also have a credit card top-up option that works well with recurring payments (more info: https://blog.payza.com/payza-updates...op-up-feature/).

There is also direct Credit Card Processing available, letting you accept credit card payments from members and non-members. You can get more details about that from our Sales Team as well, ask about Payza Specialized Gateway.

[jdubs1982]

Originally Posted by Payza

The Local Payments Options page still lists the Bank Transfer option because that has not been removed from the US although it is temporarily unavailable. If the service interruption continues the option will be taken down but at the moment our team expects that to be fixed quickly. If you tried to withdraw by Bank Transfer right this second you would get an error message.

Hold times for high risk businesses can be longer than for other businesses and individuals, usually it is best to connect with our Sales Team directly to develop a relationship with one of our Sales Reps or Account Managers, they'll be able to quickly respond to your questions or issues whenever something comes up. You can reach them via email at [email protected]

About receiving payments from non-members, we've now introduced an on-site sign-up form that will let your customers sign up for an account and pay you by credit card without leaving your site (more on that here: https://blog.payza.com/payza-updates...erchants-paid/). We also have a credit card top-up option that works well with recurring payments (more info: https://blog.payza.com/payza-updates...op-up-feature/).

There is also direct Credit Card Processing available, letting you accept credit card payments from members and non-members. You can get more details about that from our Sales Team as well, ask about Payza Specialized Gateway.

Sent an email a few days ago, got some form letter back not really responding to my questions, and asking me questions (even though I already have an account with you guys, so things about business name, etc.. is silly) but responded to that right away.. and nothing. I think that was the other problem I have with payza, your support team is not really that good. I think last time I had to badger the live chat to get them to mess with email support people to get a response after waiting a week+ just dealing with website approval (on a non-adult site, that you guys had actually already approved way back before you guys lost the ability to payout to the US, so I Can only image how it is on an adult site) but the waiting multiple days to get emails back, on top of the no US deposits, isn't a good sign.

[edgeprod]

[Payza]

Originally Posted by jdubs1982

Sent an email a few days ago, got some form letter back not really responding to my questions, and asking me questions (even though I already have an account with you guys, so things about business name, etc.. is silly) but responded to that right away.. and nothing. I think that was the other problem I have with payza, your support team is not really that good. I think last time I had to badger the live chat to get them to mess with email support people to get a response after waiting a week+ just dealing with website approval (on a non-adult site, that you guys had actually already approved way back before you guys lost the ability to payout to the US, so I Can only image how it is on an adult site) but the waiting multiple days to get emails back, on top of the no US deposits, isn't a good sign.

If you send me a PM with your Ticket Number and Account ID (email address) I'd be happy to follow up on your issue for you.

[beenthereb4]

move along nothing to see here .....

[edgeprod]

Originally Posted by beenthereb4

move along nothing to see here .....

Gotta appreciate what a good job he's doing. When you're betting on a dog, you have to ignore the fleas.

[Payza]

Originally Posted by edgeprod

Gotta appreciate what a good job he's doing. etc

ummm, thanks?

[edgeprod]

Originally Posted by Payza

ummm, thanks?

It was sincere; you're really impressive. A superstar on GFY, for sure. The reps here (with the exception of Chris at Payze, and a couple others) generally suck.

[Payza]

Cheers, much appreciated edgeprod.

[jdubs1982]

Originally Posted by Payza

If you send me a PM with your Ticket Number and Account ID (email address) I'd be happy to follow up on your issue for you.

Sorry, I haven't been back on here since I posted that, but I actually got a response about a hour after I posted my comment and have had good communication and service basically daily since. So my complaints were premature. You guys have done a good job so far

[freeforlife07]

Ok Support is major suckage so far two weeks and a few days to get first site approved but the others approved much faster after the first pasted -- Support takes 2 to 3 days to reply and online support is "UHHHHHHHH" smh my sites are approved but still showing inactive on subscription pay- integration not easy for mutil sites only one site option but i have 3 sites ALL CAN NOT US THE SAME ALERT URL - no help there -shit is confusing -- convo with support below:
Your Question: We apologize for the inconvenience. This merchant is not able to accept payments through Payza at this time. Thank you for your understanding.
Please wait and one of our operators will be with you shortly.
You are now chatting with Subodh / Customer Support - E-Wallet Payza Account
15:52Subodh / Customer Support: Welcome to Payza's Online Customer Support chat, my name is Subodh and I'll be pleased to assist you.
15:53cory : hello my site Jerkersworld.com has been approved but im still getting the error -We apologize for the inconvenience. This merchant is not able to accept payments through Payza at this time. Thank you for your understanding.
15:55Subodh / Customer Support: Before I assist you further, please provide me with your full Name, Date of Birth and answer to your Security Question: What was your childhood nickname? What is your favorite city?
15:55cory :**
15:55cory :**
15:55cory :***
15:55cory :***
15:56cory : ***
15:56cory : ***
15:56Subodh / Customer Support: Thank you for the information you provided.
15:58Subodh / Customer Support: I will need to look into this issue with another department, please give me a minute while I do that.
15:58cory : ok
16:02Subodh / Customer Support: Please resubmit your website with the requested information.
16:02Subodh / Customer Support: Alternatively, you may email [email protected] with the requested information.
16:03cory : the site is approved so how to resubmit it
16:10cory : hello
16:11cory : i have 3 sites appoved but only able to set up payment for one site
16:11cory : Alert URL is for *****.com
16:11Subodh / Customer Support: I see that you have already raise a ticket on 13th of Sept., kindly wait for the reply as we are not working on Saturday & Sunday.
16:12cory : but no option to add Alert URL for the the other two sites
16:12cory : but can you answer that question
16:12cory : is only One alert url
16:13cory : and ya its the 15th
16:13Subodh / Customer Support: Since the issue pertains to our website review department I will not be able to assist you in this regards.
16:13cory : thats not a review question
16:13Subodh / Customer Support: Please wait for the reply from our concern team.
16:13cory : so are you just sales
16:14cory : you do not handle site setup or support
16:14Subodh / Customer Support: Thanks for contacting Payza. We value your feedback. Complete a survey when this chat closes so you can voice your opinion. Thanks and take care!
Subodh / Customer Support has left the conversation.
Click here to leave a message.
The conversation has ended.
Click here to take a short survey about this live chat.

[Payza]

Originally Posted by freeforlife07

Ok Support is major suckage so far two weeks and a few days to get first site approved but the others approved much faster after the first pasted -- Support takes 2 to 3 days to reply and online support is "UHHHHHHHH" smh my sites are approved but still showing inactive on subscription pay- integration not easy for mutil sites only one site option but i have 3 sites ALL CAN NOT US THE SAME ALERT URL - no help there -shit is confusing -- convo with support below: [etc]

Sorry for the frustrating experience. For problems with integration (and many issues specific to business accounts) it's often much better to speak with a Sales Rep / Account Manager directly by emailing [email protected] .

That said, reading the transcript it seemed to me that you were cut off when you obviously still had questions/your issue was not dealt with, that should not happen.

It looks like our Rep was under the impression that you were referencing an open ticket that he was not able to deal with and that is already being handled by the proper department (our Support Team is there for basic support, something like this would be forwarded to another department). You should receive a response to that ticket shortly, but I would still suggest developing a relationship with our Sales Team so that they can help you with this issue and anything that may come up in the future.

Hope that helps, let me know if there's anything else I can do.

[freeforlife07]

Originally Posted by Payza

Sorry for the frustrating experience. For problems with integration (and many issues specific to business accounts) it's often much better to speak with a Sales Rep / Account Manager directly by emailing [email protected] .

That said, reading the transcript it seemed to me that you were cut off when you obviously still had questions/your issue was not dealt with, that should not happen.

It looks like our Rep was under the impression that you were referencing an open ticket that he was not able to deal with and that is already being handled by the proper department (our Support Team is there for basic support, something like this would be forwarded to another department). You should receive a response to that ticket shortly, but I would still suggest developing a relationship with our Sales Team so that they can help you with this issue and anything that may come up in the future.

Hope that helps, let me know if there's anything else I can do.

can please give a few sites that are adult and using payza - cant seem to Google any and how many sites are processing with you at this time - i may of missed those answers earlier- i was busying waiting on your support replies lol j/k --

[Payza]

Originally Posted by freeforlife07

can please give a few sites that are adult and using payza - cant seem to Google any and how many sites are processing with you at this time - i may of missed those answers earlier- i was busying waiting on your support replies lol j/k --

We've just opened up our services to the Adult Industry this month, the list of sites would still be pretty small. It's also not really something I'd feel comfortable sharing publicly (as a general rule, we don't discuss the accounts of our members).

If you get in touch with our Sales Team directly they may be better able to answer your questions.