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Old 02-13-2017, 08:47 AM   #1
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Coinbase help (Im so angry)

Hi all,

I don't know where to publish this and I'm so angry about them. So I'm here to ask for your help.

I went to cuba for vacation. The first morning, I went to the lobby to connect to the WiFi to check my email, FB, and few money. I was curious about how BTC worth so I opened CoinBase.

CoinBase now says in my account I'm living there (Cuba) and it's prohibited to use BitCoin. They also says to contact them by email to solve the issue If it's a mistake. One week later, they still not answered my email.

I have more than $7000 in there. I have a VISA to withdraw funds to live. Yes I'm paying almost everything with bitcoin, my groceries, my phone bill, etc.

With 2 childrens, I really need those funds back ASAP.

Someone know a CoinBase phone number, or media that could help me to fix my issue?

Thanks for your help.
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Old 02-15-2017, 12:22 PM   #2
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This is why you should use a VPN like nordvpn when you are away. Also, if the Wi-Fi network you used wasn't secure you could have coughed up your details to your account. Always use a VPN.
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Old 02-17-2017, 10:49 AM   #3
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Did you email directly or did you open up a ticket?


Also, if that doesn't work, try hitting them up via their Twitter support account.

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