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Old 09-12-2017, 10:22 AM   #1
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My Paxum Card was cloned and they took all the money.

My Paxum card was cloned they took out $400+ from ATM. What Now???

Customer Service is telling me I am SOL because the card was cloned.

This also happened to me with a different card and bank. I sent all the info that it couldn't be me because I wasn't in and have never been to the country where the money was taken and got the money back in my account.

Is there really no protection with Paxum? Doesn't Mastercard have customer protection? Is the money really at risk on the card?

Can I get the photo from the ATM of the person who took the money out. I know all the places I used the card so I should be able to identify the person.

Is it ok to leave the money in the wallet or I think it's better to put the money to the card and quickly take it out in the future.
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Old 09-12-2017, 10:26 AM   #2
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My Paxum card was cloned they took out $400+ from ATM. What Now???

Customer Service is telling me I am SOL because the card was cloned.

This also happened to me with a different card and bank. I sent all the info that it couldn't be me because I wasn't in and have never been to the country where the money was taken and got the money back in my account.

Is there really no protection with Paxum? Doesn't Mastercard have customer protection? Is the money really at risk on the card?

Can I get the photo from the ATM of the person who took the money out. I know all the places I used the card so I should be able to identify the person.

Is it ok to leave the money in the wallet or I think it's better to put the money to the card and quickly take it out in the future.
That's what I do - put the money on the card, and withdraw it ASAP.
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Old 09-12-2017, 10:28 AM   #3
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Paxum Master Card needs higher security for sure. About the ATM cams - yes they could possibly find out who it was. You have to check your statement and find out where it was, then possibly submit to the bank, local authorities... Good luck!
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Old 09-12-2017, 10:35 AM   #4
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Paxum Master Card needs higher security for sure. About the ATM cams - yes they could possibly find out who it was. You have to check your statement and find out where it was, then possibly submit to the bank, local authorities... Good luck!
Yes they do. I wish the card had the chip so I didn't have to give it to the cashiers every time.
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Old 09-12-2017, 10:42 AM   #5
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you got skimmed at the ATM if funds were taken out of the ATM...somebody put in a skimmer + camera to harvest your info + pin code...the ATM where you picked up the money is/was to blame...

educate yourself on how to avoid this and how to spot skimmers on ATM-s...
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Old 09-12-2017, 10:42 AM   #6
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That can happen with any card ...
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Old 09-12-2017, 10:47 AM   #7
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yes u can ask your money back for $40 fee and around 2 months for a small investigation (I guess)
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Old 09-12-2017, 11:02 AM   #8
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you got skimmed at the ATM if funds were taken out of the ATM...somebody put in a skimmer + camera to harvest your info + pin code...the ATM where you picked up the money is/was to blame...

educate yourself on how to avoid this and how to spot skimmers on ATM-s...
Yes, I know all about this. I only use ATM's inside Bank not on the street and one other place. I wiggle and push the card insert, check the keypad look for pinhole camera and cover the keypad and they still got me. What more can I do. If you can trust the ATM's inside the Bank we are all doomed.
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Old 09-12-2017, 11:03 AM   #9
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That can happen with any card ...
But you get the money back when you can prove its not you. Paxum is telling me I am SOL!!
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Old 09-12-2017, 11:07 AM   #10
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With Mastercard's Zero Liability policy, you're protected from fraudulent uses on your account. You pay only for purchases that you have authorized on your Mastercard card.

As long as your account is in good standing, you have exercised reasonable care in safeguarding your card, and you have not reported two or more unauthorized events in the past twelve months, unauthorized purchases are not your responsibility.



Visa's Zero Liability* Policy is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

Visa's Zero Liability Policy does not apply to Visa corporate or Visa purchasing card or account transactions, or any transactions that are not processed by Visa. For specific restrictions, limitations and other details, please consult your issuer.
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Old 09-12-2017, 11:09 AM   #11
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what the fuck, from which country you are from Bosa??

sorry to hear for you, shit man
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Old 09-12-2017, 11:17 AM   #12
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spend the 3 bucks and get a credit card case. Rfid Blocking
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Old 09-12-2017, 11:23 AM   #13
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yes u can ask your money back for $40 fee and around 2 months for a small investigation (I guess)
Thats the problem they don't want to help or investigate this. They said I am SOL
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Old 09-12-2017, 11:23 AM   #14
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call mastercard DIRECTLY

get the motherfuckers shut down

explain everything. call interpol if needed

fbi also

its time these fuckers get rolled over the coals
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Old 09-12-2017, 11:33 AM   #15
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call mastercard DIRECTLY

get the motherfuckers shut down

explain everything. call interpol if needed

fbi also

its time these fuckers get rolled over the coals
there are way too many stories like op's here op if you are in the states file a police report. the police can get the credit records.
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Old 09-12-2017, 11:33 AM   #16
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show up here

Paxum Inc.
3484 Des Sources Blvd., suite 205
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H9B 1Z9
Canada

at least u can get a five guys
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Old 09-12-2017, 11:35 AM   #17
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What is your experience? Did this ever happen to you with Paxum card? Did you get money back? Is there any hope the money will be returned?
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Old 09-12-2017, 11:39 AM   #18
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show up here

Paxum Inc.
3484 Des Sources Blvd., suite 205
Dollard-des-Ormeaux, Quebec
H9B 1Z9
Canada

at least u can get a five guys
that's the ups store!!! in the usa they wont let you use suite anymore it has to be private mail box or p.o.
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Old 09-12-2017, 11:42 AM   #19
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there are way too many stories like op's here op if you are in the states file a police report. the police can get the credit records.
Thanks but I'm in Europe and the money was stolen in Ukraine.
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Old 09-12-2017, 11:43 AM   #20
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Sorry about what happened to you, i keep the money on the card but withdraws is quickly...
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Old 09-12-2017, 11:45 AM   #21
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Thanks but I'm in Europe and the money was stolen in Ukraine.
well call the police. you may just have learned a hard lesson
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Old 09-12-2017, 11:45 AM   #22
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Sorry about what happened to you, i keep the money on the card but withdraws is quickly...
Thanks. Next time I will.
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Old 09-12-2017, 11:57 AM   #23
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well call the police. you may just have learned a hard lesson
Yes, but it's not right. There should be customer fraud protection for this card.

My home bank returned the money when they verify it want not me on a different card. They took money out in Thailand. How the hell did they get my info in Thailand. I have never been to Thailand. It's all crazy. Thank god I didn't have more on the card.
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Old 09-12-2017, 12:20 PM   #24
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Paxum is safer then bank card as you can control howmuch money you put on it, while bank card is linked to bank account and they could take all money from your account providing you dont check it . But yes paxum is quite bad when such thing occur, they cannot block card for some reason, and for chargeback you need to pay 40$ for each transaction, so if each transaction is less then 40$ you cant get money back.
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Old 09-12-2017, 12:20 PM   #25
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Yes, but it's not right. There should be customer fraud protection for this card.

My home bank returned the money when they verify it want not me on a different card. They took money out in Thailand. How the hell did they get my info in Thailand. I have never been to Thailand. It's all crazy. Thank god I didn't have more on the card.
Paxum is not bank , so you cant expect same level of protection as from bank.
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Old 09-12-2017, 12:32 PM   #26
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Seed

Problem solved
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Old 09-12-2017, 12:36 PM   #27
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Paxum is safer then bank card as you can control howmuch money you put on it, while bank card is linked to bank account and they could take all money from your account providing you dont check it . But yes paxum is quite bad when such thing occur, they cannot block card for some reason, and for chargeback you need to pay 40$ for each transaction, so if each transaction is less then 40$ you cant get money back.
I asked they refused to do a chargeback. They said since the money was taken from a ATM I am SOL!! Whaaaaat???

They Took $400+ in 3 transactions from the card. I wish I could get the photo from the ATM. What's the point of a camera if it doesn't help customers identify the criminals
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Old 09-12-2017, 12:51 PM   #28
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what is SOL?
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Old 09-12-2017, 12:55 PM   #29
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what is sol?
shit out of luck
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Old 09-12-2017, 12:57 PM   #30
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I asked they refused to do a chargeback. They said since the money was taken from a ATM I am SOL!! Whaaaaat???

They Took $400+ in 3 transactions from the card. I wish I could get the photo from the ATM. What's the point of a camera if it doesn't help customers identify the criminals
Well that's something new , normally so far if someone paxum card was compromised it was because of hacked website where they used their card. I dont know what is average bank policy regarding ATM withdrawals, but i can see why they refused chargebacks - how can they know you did that withdraw or someone else?
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Old 09-12-2017, 01:02 PM   #31
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Yes, but it's not right. There should be customer fraud protection for this card.

My home bank returned the money when they verify it want not me on a different card. They took money out in Thailand. How the hell did they get my info in Thailand. I have never been to Thailand. It's all crazy. Thank god I didn't have more on the card.
the harsh side someone there bought it(a hacker) the sell 50 cent on the dollar. if it's a bigger account 75 cents
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Old 09-12-2017, 01:11 PM   #32
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Well that's something new , normally so far if someone paxum card was compromised it was because of hacked website where they used their card. I dont know what is average bank policy regarding ATM withdrawals, but i can see why they refused chargebacks - how can they know you did that withdraw or someone else?
I am in Europe the money was taken out in Ukraine. You can see on the statement I was using the card in Europe and a few hours later it was used in Ukraine. It's not that hard to see it wasn't me.

With Mastercard's Zero Liability policy, you're protected from fraudulent uses on your account. You pay only for purchases that you have authorized on your Mastercard card.

As long as your account is in good standing, you have exercised reasonable care in safeguarding your card, and you have not reported two or more unauthorized events in the past twelve months, unauthorized purchases are not your responsibility.
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Old 09-12-2017, 01:49 PM   #33
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I dont know what is average bank policy regarding ATM withdrawals, but i can see why they refused chargebacks - how can they know you did that withdraw or someone else?
Quote:
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Paxum is not bank , so you cant expect same level of protection as from bank.
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Old 09-12-2017, 02:44 PM   #34
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Another Paxum fraud story this sucks. I hope you get your money back.
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Old 09-13-2017, 08:14 AM   #35
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Keep this up top.
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Old 09-13-2017, 08:32 AM   #36
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Yes, I know all about this. I only use ATM's inside Bank not on the street and one other place. I wiggle and push the card insert, check the keypad look for pinhole camera and cover the keypad and they still got me. What more can I do. If you can trust the ATM's inside the Bank we are all doomed.
the ATM in the bank, is it one of those 24hour ATM places where you insert your card so that they let you in and the ATM-s are inside? If so then you got skimmed on the door or the ATM inside because these places are actually better for skimmers to be inserted than regular busy street ATM-s...

If the ATM was in a regular bank with working hours, then it was somewhere else the skimmed you...the keypad took your PIN they are very hard to spot if you do not know exactly what to look for...my advise is to find an ATM you trust and scratch the keypad...if you do not see this scratch next time you come, chances are there is a skimmer installed...

the fact that they took your PIN means that this is a pro crew...they will never catch them because they take money from ATM-s wearing motorcycle helmets with visors down and they do not get off the bikes...its like in the movies they just drive next to an ATM and if they see anything suspicious they hit the gas...
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Old 09-13-2017, 08:56 AM   #37
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sad to hear :S
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Old 09-13-2017, 08:59 AM   #38
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Any chargeback that is made on a transaction where the PIN is used is not accepted since it automatically fails. This is a Choice bank rule so unfortunately there is nothing we can do. You can contact the bank if you would like to.

I'm sorry this happened to you.
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Old 09-13-2017, 09:13 AM   #39
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you got skimmed at the ATM if funds were taken out of the ATM...somebody put in a skimmer + camera to harvest your info + pin code...the ATM where you picked up the money is/was to blame...

educate yourself on how to avoid this and how to spot skimmers on ATM-s...
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Old 09-13-2017, 09:45 AM   #40
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Any chargeback that is made on a transaction where the PIN is used is not accepted since it automatically fails. This is a Choice bank rule so unfortunately there is nothing we can do. You can contact the bank if you would like to.

I'm sorry this happened to you.
So this doesn't apply:

With Mastercard's Zero Liability policy, you're protected from fraudulent uses on your account. You pay only for purchases that you have authorized on your Mastercard card.

As long as your account is in good standing, you have exercised reasonable care in safeguarding your card, and you have not reported two or more unauthorized events in the past twelve months, unauthorized purchases are not your responsibility.

Like I said this happened before with a different bank. I sent all the proof it wasn't me and the money was returned.

Well if you guys go to Ukraine be careful. Now I'm paranoid of every ATM

Thanks for the reply Ruth
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Old 09-13-2017, 09:57 AM   #41
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Any chargeback that is made on a transaction where the PIN is used is not accepted since it automatically fails. This is a Choice bank rule so unfortunately there is nothing we can do. You can contact the bank if you would like to.

I'm sorry this happened to you.
Can you please reply to my message on Skype, thanks!
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Old 09-13-2017, 09:58 AM   #42
Bosa
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Originally Posted by RuthB View Post
Any chargeback that is made on a transaction where the PIN is used is not accepted since it automatically fails. This is a Choice bank rule so unfortunately there is nothing we can do. You can contact the bank if you would like to.

I'm sorry this happened to you.
Hi Ruth,


Do you know if Choice Bank plans to start using chipped Mastercard. This would also help.
So I don't have to had over the card for every purchase.
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Old 09-13-2017, 12:13 PM   #43
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I guess they got out on bail and went rogue...

Ukrainian ATM Skimmers Busted in Chiang Mai | Chiang Rai Times English Language Newspaper
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Old 09-13-2017, 01:02 PM   #44
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Direct deposit into your bank account and pay the taxes on the income.

Or, if you are outside of the payer's direct ACH/EFT area, you just have to absorb the loss as a cost of doing business.

These 'horror' stories become repetitive.
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Old 09-13-2017, 02:03 PM   #45
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Hi Ruth,


Do you know if Choice Bank plans to start using chipped Mastercard. This would also help.
So I don't have to had over the card for every purchase.
they would probably charge you for it!!
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Old 09-13-2017, 02:11 PM   #46
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So I guess the banks are doing fucking nothing about this?

So they do have photos of these guys doing this.






https://youtu.be/ghqbXhxFGp8
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Old 09-13-2017, 03:09 PM   #47
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this is bs anyone sign up for paxum bank??
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Old 09-13-2017, 03:13 PM   #48
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this is bs anyone sign up for paxum bank??
The one on private registration and behind cloudflare with the backend IP on the Thor hub in Iceland? No shade on Paxum a lot of legit reasons for privacy these days.
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Old 09-13-2017, 03:24 PM   #49
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Did you figure out who cloned your card?
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Old 09-13-2017, 03:55 PM   #50
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Did you figure out who cloned your card?
No, It was someone in Ukraine. It's a loss. I will be checking all ATM's from now on



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