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Old 04-20-2017, 10:54 AM   #1
cordoba
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CertifiedHosting lost all my sites, not even an apology

I hosted nearly 100 sites on Top Rated Unlimited Web Hosting - Reseller Web Hosting - Dedicated Hosting now all lost without so much of an apology from them, despite admitting that it was a recent 'data server outage' that caused it.

As I didn't have back ups there's no way of restoring the sites. Very foolish of me not to have backups but at the same time if your webhost loses all your data they should at least offer a refund.

Just a warning to anybody thinking of hosting with them.
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Old 04-20-2017, 11:00 AM   #2
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This happened to me recently and after not being able to sleep for a full day the tech was able to restore everything minus a few pages on a site I didn't care about very much. After doing that I immediately moved my important stuff to a host with dual SSD drives and backup. Spend the extra $ to do so.

I would at minimum pull all your index pages off google cache or use web.archive.org to get them up asap. There might be a program to do it for you which would be worth looking into.
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Old 04-20-2017, 11:17 AM   #3
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Sorry, to hear about your issues. I learned the hard way myself a few times. Since then I always create redundant backups on 2 different external servers. You just can't trust cheap hosts.
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Old 04-20-2017, 11:18 AM   #4
cordoba
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:stoned

Quote:
Originally Posted by beemk View Post
This happened to me recently and after not being able to sleep for a full day the tech was able to restore everything minus a few pages on a site I didn't care about very much. After doing that I immediately moved my important stuff to a host with dual SSD drives and backup. Spend the extra $ to do so.

I would at minimum pull all your index pages off google cache or use web.archive.org to get them up asap. There might be a program to do it for you which would be worth looking into.
Thanks, good advice - I will look into that
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Old 04-20-2017, 11:21 AM   #5
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hosting there was a nightmare! i have been on many of the popular hosting
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Old 04-20-2017, 11:25 AM   #6
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CH sucks and you have been warned many times.
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Old 04-20-2017, 11:58 AM   #7
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Always have your disks in RAID. I had tons of HDD failures but always recovered without dataloss thanks to RAID
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Old 04-20-2017, 12:36 PM   #8
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Damn that's fucked up.
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Old 04-20-2017, 12:38 PM   #9
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Great review, I'm signing up. I'll let you know how it goes in 30 days.
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Old 04-20-2017, 12:54 PM   #10
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they are terrible fucks
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Old 04-20-2017, 01:02 PM   #11
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Following their recent debacle;
my hosting of wordpress sites was down for a few days, but eventually restored from their backups. Did they not offer you to restore?
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Old 04-20-2017, 01:19 PM   #12
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goto a good host
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Old 04-20-2017, 01:40 PM   #13
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Always have your disks in RAID. I had tons of HDD failures but always recovered without dataloss thanks to RAID
not sure that it was a HD failure ....

'data server outage' : a database ? or ... ?

Obviously, you need backups outside from the datacenter ( another dc by ftp , local HD, etc ) .
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Old 04-20-2017, 01:44 PM   #14
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You should keep some backups on your own disk.
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Old 04-20-2017, 02:51 PM   #15
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that does suck
sorry man
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Old 04-20-2017, 02:55 PM   #16
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100 fuking sites?? that's more than fuking lunch money
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Old 04-20-2017, 09:05 PM   #17
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100 sites down damn
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Old 04-20-2017, 10:17 PM   #18
Zuzana Miguel
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MojoHost
Better safe than sorry!
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Old 04-20-2017, 10:54 PM   #19
Denny
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My network is spread over many different hosts. Had a few sites there too but moved them away earlier this month.
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Old 04-21-2017, 09:09 AM   #20
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https://www.youtube.com/watch?v=ZbEuYqrp3FY

Haven't tried this but worth looking into. Just saw it on another forum.
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Old 04-21-2017, 09:15 AM   #21
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MojoHost
Better safe than sorry!
do you think the pricing matches up? even close?
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Old 04-21-2017, 02:43 PM   #22
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Use Webair.com, you'll be fine. If you care about your sites, it's worth adding automatic backups to your hosting plan.
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Old 04-21-2017, 03:32 PM   #23
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do you think the pricing matches up? even close?
If you need a relatively cheap and reliable host. Check out my signature. I use them for my adult stuff too.
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Old 04-21-2017, 03:46 PM   #24
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If you do this for a living, always have a business continuity plan

1 - know how long you can afford to be down
2 - know how to recover your site on the same host
3 - know how to recover your sites on a different host
4 - practice it once in a while
5 - ALWAYS keep a backup "off site" - be it at home or a different host.


If possible, script your DNS changes, so you can point it to a different IP within hours.
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Old 04-21-2017, 08:11 PM   #25
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do you think the pricing matches up? even close?
SSD VPS Plans:

https://cs.mojohost.com/cart.php?gid=23

You don't know what you don't know.

Brad
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Old 04-21-2017, 09:09 PM   #26
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SSD VPS Plans:

https://cs.mojohost.com/cart.php?gid=23

You don't know what you don't know.

Brad
i was not bad mouthing your company. i meant it is a premium service.
https://certifiedhosting.com/unlimited-web-hosting/
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Old 04-21-2017, 10:05 PM   #27
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Always have your disks in RAID. I had tons of HDD failures but always recovered without dataloss thanks to RAID
RAID won't save you from issues with the file system (corruption, accidentally deleted a file) and it also won't save you if something really drastic happens, like the destruction of both drives due to an electrical surge, earthquake, fire etc.

1. RAID is for availability, to allow the server to continue functioning even when a drive fails. (If you have hotswap bays, you can replace the drive without having to reboot)
2. Offsite backups with multiple snapshots are for when the shit REALLY hits the fan
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Old 04-21-2017, 10:19 PM   #28
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Have a chat with Sly - See sig - Also if you are on WP you can easily backup to the cloud with a simple plug in...

Too late now I know - That's fucked up.....
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Old 04-21-2017, 10:56 PM   #29
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i was not bad mouthing your company. i meant it is a premium service.
https://certifiedhosting.com/unlimited-web-hosting/
Hawkhost or Hostwinds are much better
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Old 04-22-2017, 01:37 AM   #30
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damn 100 sites., thats bad.
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Old 04-22-2017, 03:30 AM   #31
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Following their recent debacle;
my hosting of wordpress sites was down for a few days, but eventually restored from their backups. Did they not offer you to restore?
They offered to restore my sites from any backups that I had. On the plan I was on (shared hosting) they apparently didn't have automatic backups. I also have a Dedicated plan which is costing me $169 a month and which I'm obviously going to be moving to another host soon. I suffer a lot of downtime even on that dedicated server. Whenever I contact them to tell them the server is down they fix it then mail me back saying 'the sites seem to be resolving at our end', even though I attach a 'IsItDownForJustMe' screenshot.
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Old 04-22-2017, 04:09 AM   #32
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They offered to restore my sites from any backups that I had. On the plan I was on (shared hosting) they apparently didn't have automatic backups. I also have a Dedicated plan which is costing me $169 a month and which I'm obviously going to be moving to another host soon. I suffer a lot of downtime even on that dedicated server. Whenever I contact them to tell them the server is down they fix it then mail me back saying 'the sites seem to be resolving at our end', even though I attach a 'IsItDownForJustMe' screenshot.
Classic, just move...
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Old 04-22-2017, 05:25 AM   #33
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SSD VPS Plans:

https://cs.mojohost.com/cart.php?gid=23

You don't know what you don't know.

Brad
i assume those arent managed right?
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Old 04-22-2017, 05:56 AM   #34
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i assume those arent managed right?
Those are not, but if you click the link there are management options starting at $29 and R1Soft backups starting at $10. Move assistance is free.

Brad
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Old 04-22-2017, 07:50 AM   #35
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Those are not, but if you click the link there are management options starting at $29 and R1Soft backups starting at $10. Move assistance is free.

Brad
$29 is a decent price for managed.

esp with the quality of service you guys provide, i have never hosted with you, but ive done work for people who have, and they have nothign but good things to say.
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Old 04-22-2017, 08:08 AM   #36
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Originally Posted by rowan View Post
RAID won't save you from issues with the file system (corruption, accidentally deleted a file) and it also won't save you if something really drastic happens, like the destruction of both drives due to an electrical surge, earthquake, fire etc.

1. RAID is for availability, to allow the server to continue functioning even when a drive fails. (If you have hotswap bays, you can replace the drive without having to reboot)
2. Offsite backups with multiple snapshots are for when the shit REALLY hits the fan
Yes i know, my last HDD fail did caused some data loss(but nothing critical). But all previous fails went fine. Offsite backup is best method but it can be toomuch hassle if you have a lot of data like images and videos.
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Old 04-22-2017, 08:54 AM   #37
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I got 89 sites hosted there. This is fucking great. Luckily it's not uberimportant sites but still.

cordoba, you might want to login to cpanel and download your databases... However the files are not there.
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