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Old 04-12-2017, 03:23 AM   #1
XSAXS
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Chaturbate Chargebacks / Refunds... Anyone seen this before?

I've never noticed this before.
From my CSV transaction log...

"April 11 2017, 15:51",#CUSTNUMBER#,-62.99,-12.60,,"December 01 2016, 04:00",US

Sure enough, that transaction was subtracted from my total revenue.

So I searched through the log. This guy has spent a decent amount over the last several months. First chargeback/refund.

Only one other refund in my entire log. So that's not bad, I suppose.
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Old 04-12-2017, 07:14 AM   #2
Andreweb
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Yes sometimes happens but on CB the chargebacks are rare on other programs I see them much often!
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Old 04-12-2017, 02:27 PM   #3
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No, hit up Shirley or support at chaturbate.com
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Old 04-12-2017, 02:38 PM   #4
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I get some chargebacks, but not too many. A one every few months or so.
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Old 04-12-2017, 02:41 PM   #5
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Quote:
Originally Posted by XSAXS View Post
I've never noticed this before.
From my CSV transaction log...

"April 11 2017, 15:51",#CUSTNUMBER#,-62.99,-12.60,,"December 01 2016, 04:00",US

Sure enough, that transaction was subtracted from my total revenue.

So I searched through the log. This guy has spent a decent amount over the last several months. First chargeback/refund.

Only one other refund in my entire log. So that's not bad, I suppose.
That would be due to a user that signed up under the RevShare program that charged back or refunded their purchase. The first negative number shows their refund amount (-62.99), and the second shows the 20% RevShare amount that was deducted due to their refund (-12.60).
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Old 04-12-2017, 07:10 PM   #6
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Quote:
Originally Posted by Mohawk Steve View Post
That would be due to a user that signed up under the RevShare program that charged back or refunded their purchase. The first negative number shows their refund amount (-62.99), and the second shows the 20% RevShare amount that was deducted due to their refund (-12.60).
In light of the current scheme of things at Chaturbate, is the company willing to provide proof to the affiliates that the chargebacks actually transpired?
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Old 04-12-2017, 07:43 PM   #7
XSAXS
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Originally Posted by Mohawk Steve View Post
That would be due to a user that signed up under the RevShare program that charged back or refunded their purchase. The first negative number shows their refund amount (-62.99), and the second shows the 20% RevShare amount that was deducted due to their refund (-12.60).
Yeah. I'm not worried about it. CB is great. I'd just never seen that before.
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