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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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08-04-2013, 07:27 AM | #1 |
Femcams.com
Industry Role:
Join Date: Jul 2011
Location: bjcam.com
Posts: 12,213
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Ticket support software
Any good ones out there
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08-04-2013, 07:58 AM | #2 |
So Fucking Stiff!
Industry Role:
Join Date: Oct 2005
Posts: 493
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Zendesk FTW!
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ICQ 208807506 |
08-04-2013, 08:53 AM | #3 |
Confirmed User
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Join Date: Mar 2013
Posts: 116
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I installed OSticket at work... It's not that bad, but the community isn't that big, so it's not easy to get addons or support if you need them...
Heared a log of good things about Zendesk, like Mr. Stiff proposed
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Need a VPS? I use Ramnode, great uptime, friendly support and only $62/year (after their lifelong coupon) for an openVZ VPS => [email protected], 512Mb ram, 512 Mb swap, 120 Gb SSD, 1Gbps port, 2 Tb bandwith, 1 IPv4, 16 IPv6, weekly backups |
08-04-2013, 08:56 AM | #4 |
Raise Your Weapon
Industry Role:
Join Date: Jun 2003
Location: Outback Australia
Posts: 15,602
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http://www.kayako.com seems to be used quite a bit.
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08-04-2013, 09:09 AM | #5 |
Bye - Left to do stuff
Industry Role:
Join Date: Feb 2013
Posts: 4,110
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The Company I spend most my time with, used to run this free trak system
http://trac.edgewall.org/ I don't know if you can use that, but its worth a look. |
08-04-2013, 09:16 AM | #6 |
Confirmed User
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Join Date: May 2002
Location: Toronto
Posts: 8,478
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08-04-2013, 09:28 AM | #7 |
Femcams.com
Industry Role:
Join Date: Jul 2011
Location: bjcam.com
Posts: 12,213
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I just setup zendesk and working well the live support is a nice feature know all i need to do is find someone who knows java
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08-04-2013, 02:32 PM | #9 |
Confirmed User
Industry Role:
Join Date: May 2007
Posts: 1,644
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I used to use osticket and was very happy with it
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