Originally Posted by Bosa

My Paxum card was cloned they took out $400+ from ATM. What Now???

Customer Service is telling me I am SOL because the card was cloned.

This also happened to me with a different card and bank. I sent all the info that it couldn't be me because I wasn't in and have never been to the country where the money was taken and got the money back in my account.

Is there really no protection with Paxum? Doesn't Mastercard have customer protection? Is the money really at risk on the card?

Can I get the photo from the ATM of the person who took the money out. I know all the places I used the card so I should be able to identify the person.

Is it ok to leave the money in the wallet or I think it's better to put the money to the card and quickly take it out in the future.