Originally Posted by cordoba

They offered to restore my sites from any backups that I had. On the plan I was on (shared hosting) they apparently didn't have automatic backups. I also have a Dedicated plan which is costing me $169 a month and which I'm obviously going to be moving to another host soon. I suffer a lot of downtime even on that dedicated server. Whenever I contact them to tell them the server is down they fix it then mail me back saying 'the sites seem to be resolving at our end', even though I attach a 'IsItDownForJustMe' screenshot.