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Old 05-09-2012, 09:21 AM  
Tom_PM
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Thats what extended warranties are for, after all. I know it's called "insurance" because people think only a sucker would buy an extended warranty, but it's the same thing. They call it Apple Care Protection or something, right?

I know someone who just got 2 brand new iphone 3gs. One has a defective microphone and she had to spend 4 HOURS on the phone bitching at one person after another before they agreed to replace it.. They first insisted she had to buy a new one at full price (hers came with a plan from att for 99 cents), but she kept complaining as she should have. Finally they made her drive it to a UPS store and ship it back, rather than send her one overnight with a prepaid return tag for the defective one..

So you know, it's like life. There's good, and there's bad.

In any case, when you open up a new item and it's broken, it's defective and should be replaced without so much baloney. 4 HOURS of complaining..
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